Buyer Beware

I had a sectional sofa delivered the last Monday on January. I called 3 weeks later because the arm of the chair was broken, the padding in the arm had fallen and the fabric on my cushions had now become extremely loose. The sofa that I had found so nice in the store was not as nice or as comfortable. I had to leave a message the first time I called because they said I had to speak with the warehouse manager. So, I left the message but never received a return call so I called back this time I spoke with Chris the warehouse manager who stated he would come out and take pictures.
Fast forward a week Chris comes out takes photos and says he would show it to the company or whoever he needed too. A week later Chris leaves me a message I return the call same day and leave a voicemail no response. I call back the next week (by now it’s the 2nd week of March) speak with someone who states that Chris will call back. On the next day I receive a call from Chris who states that the he spoke with whoever and my sectional was broken because I leaned on it… no Sir I just got the chair he the proceeds to say the cushions were like that because the were settled . Once again no sir I just got the sofa and hadn’t had it a month. However, he stated that they would pick up my sofa and fix the arm of it but the 1 person that could fix it was out sick so if I had not heard from him by end of the month call back. So called in April the 1 person is still out sick so he tells me to call back the end of April. Fast forward to today 5/18/22 still nothing from Chris. So I call and speak to another gentleman who tells me that if I can bring the chair back they can try to fix my sofa but apparently I had a miscommunication with Chris. So they expect me after all this time (now my sectional is worse )as a female to bring a sectional down a flight of stairs and put it a a sedan. This has been the worst experience ever with a furniture company. They need to have a buyer beware sign!!! The only positive I have is the delivery drivers!!